Orders & Shipping

How long will my order take to arrive?

We carefully prepare and pack every order with care. Orders are typically dispatched within 2-3 business days. Once shipped, delivery times will vary depending on your location within New Zealand.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any free shipping offers will be automatically applied when eligible.

Can I track my order?

Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking information so you can follow your parcel's journey.

Do you ship internationally?

At this time, Marley & Bloom ships within New Zealand. We hope to offer international shipping in the future.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible. If your order hasn't been dispatched yet, we'll do our best to update your shipping address.

Products

Are your products suitable for sensitive skin?

Our products are crafted with quality ingredients, but every person's skin is unique. We recommend performing a patch test on a small area of skin before using any new product.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight. Be sure to keep lids tightly closed after each use.

How long do your products last?

For the best experience, we recommend using your products within 6 months of opening unless otherwise stated on the packaging.

Are your products tested on animals?

No. Marley & Bloom is committed to offering products that are never tested on animals.

Can I use your products every day?

Most of our products are gentle enough for regular use. Always follow the directions provided on each product label for the best results.

Payments

What payment methods do you accept?

We accept major debit and credit cards along with any additional payment methods available during checkout.

Is my payment secure?

Yes. All payments are processed through secure payment providers to help protect your personal information.

General

Do you offer gift cards?

Gift cards may be available during special promotions and seasonal launches. Keep an eye on our website and social media for updates.

How can I contact Marley & Bloom?

You can reach us through our Contact page or by emailing our customer support team. We'll get back to you as soon as possible during business hours.

Do you offer discounts?

Yes! We occasionally run promotions throughout the year. The best way to stay updated is by joining our email list and following us on social media.

Can I cancel or change my order?

If your order hasn't been packed or dispatched yet, we'll do our best to accommodate any changes or cancellations. Please contact us as soon as possible.

What if I have another question?

We're always happy to help! Simply get in touch through our Contact page or email us, and our team will respond as soon as possible.