MARLEY & BLOOM

Terms & Conditions

Last updated: 13 August 2026

Welcome to Marley & Bloom. These Terms & Conditions apply to your use of the Marley & Bloom website and to purchases made through our online store.

By accessing our website, placing an order, or otherwise using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

Marley & Bloom reserves the right to update these Terms & Conditions from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.

1. About Marley & Bloom

Marley & Bloom is an online body-care and bath-product business offering products including, but not limited to, milk baths, bath soaks, bath salts, shower steamers, bath melts and body scrubs.

Throughout these Terms & Conditions, "Marley & Bloom", "M&B", "we", "us" and "our" refer to Marley & Bloom.

"You", "your" and "customer" refer to anyone accessing our website or purchasing products from us.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• use the website for fraudulent or unlawful purposes;
• attempt to gain unauthorised access to our website or systems;
• interfere with the operation or security of our website;
• copy, reproduce, modify or distribute our website content without our permission;
• use our website to transmit harmful or malicious software; or
• use information obtained from our website to harm Marley & Bloom or another person.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, ingredients, sizes, colours and other information displayed on our website are accurate and up to date.

However, photographs and colours may appear slightly different depending on your device, screen settings and lighting.

Natural variations in the appearance, colour, texture or scent of certain ingredients may occur and do not necessarily indicate that a product is defective.

We reserve the right to correct errors, inaccuracies or omissions on our website, including errors relating to product descriptions, pricing, availability or promotions.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and may offer you an alternative product, refund the unavailable item, or provide another appropriate solution.

We reserve the right to limit the quantity of products that may be purchased by a customer where reasonably necessary.

5. Prices

All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.

We reserve the right to change our prices at any time. However, the price displayed at the time you successfully place your order will generally apply to that order, subject to correction of genuine pricing errors.

Shipping and delivery charges, where applicable, will be displayed before you complete your purchase.

6. Orders

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted if there is an issue with availability, payment or pricing.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is an obvious pricing or product description error;
• payment cannot be successfully processed;
• we reasonably suspect fraudulent or unauthorised activity; or
• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled portion of the order.

7. Payment

Payment must be successfully received before an order is processed and dispatched.

We may use third-party payment providers to process payments. Marley & Bloom does not directly store your full payment card details where payment processing is handled by a third-party payment provider.

You agree that the information you provide when placing an order is accurate and complete.

8. Shipping & Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery timeframes are estimates and may vary depending on the destination, courier services, public holidays, weather, high-volume periods and other circumstances outside our reasonable control.

Once your order has been handed to the courier, delays caused by the courier may be outside Marley & Bloom's control. We will, however, do our best to assist you with delivery issues where reasonably possible.

Please ensure that your delivery address is correct before completing your purchase.

Marley & Bloom is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Where an order is returned to us because an incorrect address was provided, additional delivery charges may apply before the order can be resent.

Nothing in this section limits any rights you may have under the New Zealand Consumer Guarantees Act.

9. Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect or appears to be missing items, please contact Marley & Bloom as soon as reasonably possible.

We may ask you to provide:

• your order number;
• photographs of the packaging and products;
• photographs showing any damage; and
• a description of the issue.

We will assess the situation and work with you to determine an appropriate solution.

Where a product does not meet the guarantees required under New Zealand consumer law, you will be entitled to the applicable remedy under that law.

10. Returns & Refunds

We want you to be happy with your Marley & Bloom purchase.

Because our products are personal-care and bath products, we generally cannot accept returns of products that have been opened, used, contaminated or otherwise altered for hygiene and safety reasons, except where required by law.

If you have simply changed your mind about a purchase, Marley & Bloom is not generally required to provide a refund under the Consumer Guarantees Act.

However, if a product is faulty, damaged, unsafe, does not match its description, or otherwise fails to meet the guarantees required by New Zealand consumer law, you may be entitled to a repair, replacement or refund depending on the circumstances.

If you believe there is an issue with your order, please contact us before sending anything back. We will provide instructions regarding the appropriate return process where required.

Nothing in these Terms & Conditions limits, excludes or overrides rights available to you under the Consumer Guarantees Act or other applicable New Zealand consumer laws.

11. Product Use & Safety

Our products are intended to be used only as directed on the product packaging and/or website.

Please read all product labels, directions and warnings before use.

Customers are responsible for following the recommended instructions for use.

Before using a product, you should check the ingredient list if you have known allergies, sensitivities or ingredient concerns.

Do not use a product if you are allergic or sensitive to any of its ingredients.

If irritation occurs, discontinue use immediately.

Our products are intended for external use unless specifically stated otherwise. Do not ingest our products.

Keep products away from children and pets unless the product is specifically intended for them.

Bath and body products may make surfaces slippery. Take appropriate care when entering or exiting a bath or shower.

If you are unsure whether a product is suitable for you, consult an appropriate healthcare professional before use.

12. Allergies & Individual Reactions

Although we take care in selecting and producing our products, individual skin reactions can vary from person to person.

Ingredients and product information are provided to help customers make informed purchasing decisions.

Marley & Bloom cannot guarantee that a product will be suitable for every individual's skin or body.

Customers are responsible for reviewing the ingredients of a product before use and taking appropriate precautions based on their individual circumstances.

Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded under New Zealand law.

13. Intellectual Property

All content appearing on the Marley & Bloom website is owned by or licensed to Marley & Bloom unless otherwise stated.

This includes, but is not limited to:

• the Marley & Bloom name and branding;
• logos;
• product photographs;
• website photographs;
• graphics;
• written content;
• product descriptions;
• marketing materials;
• social media content; and
• website design.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.

14. Marley & Bloom Branding

The Marley & Bloom name, logo, branding, product names, slogans and associated visual identity may not be used without our prior written permission.

Unauthorised use of Marley & Bloom branding or content may constitute an infringement of our intellectual property rights.

15. Customer Reviews & User Content

If you choose to submit a review, photograph, testimonial, social media post, comment or other content relating to Marley & Bloom, you agree that Marley & Bloom may use that content for marketing, promotional and business purposes where permitted by law.

We will not knowingly misrepresent a customer's experience or alter a testimonial in a way that materially changes its meaning.

You remain responsible for ensuring that any content you submit does not infringe another person's intellectual property, privacy or other rights.

We reserve the right to remove or decline to publish content that is unlawful, offensive, misleading, discriminatory, abusive, defamatory or otherwise inappropriate.

16. Promotions & Discount Codes

From time to time, Marley & Bloom may offer promotions, discount codes, giveaways or special offers.

Unless otherwise stated:

• promotions cannot be exchanged for cash;
• promotions cannot be combined with other offers;
• discount codes must be entered at checkout;
• promotional offers are subject to their stated terms; and
• Marley & Bloom reserves the right to end or modify a promotion where reasonably necessary.

Where a promotion has specific conditions, those conditions will apply in addition to these Terms & Conditions.

17. Third-Party Websites & Services

Our website may contain links to third-party websites, payment providers, social media platforms, courier services or other external services.

These third parties operate independently from Marley & Bloom and may have their own terms, conditions and privacy policies.

We are not responsible for the content, security, availability or practices of third-party websites or services.

18. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Website access may occasionally be interrupted due to maintenance, technical problems, updates, security issues or circumstances outside our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by law, Marley & Bloom will not be responsible for losses arising from:

• misuse of our products;
• failure to follow product instructions or warnings;
• use of a product despite known allergies or sensitivities;
• incorrect information supplied by the customer;
• unauthorised use of our website; or
• circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under New Zealand law.

20. Events Outside Our Control

Marley & Bloom will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• natural disasters;
• severe weather;
• fires;
• floods;
• pandemics or public health events;
• courier disruptions;
• strikes;
• supply shortages;
• power or internet outages;
• technical failures; or
• other events that could not reasonably have been anticipated or prevented.

We will make reasonable efforts to minimise the impact of such events and communicate with affected customers where appropriate.

21. Privacy

Your privacy is important to us.

Information collected through our website may include information required to process orders, provide customer support, communicate with you, improve our services and, where you have consented or where otherwise permitted by law, send marketing communications.

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy and applicable New Zealand privacy law.

We recommend reading our Privacy Policy before placing an order.

22. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any dispute relating to these Terms & Conditions or your purchase from Marley & Bloom will be dealt with in accordance with applicable New Zealand law.

Nothing in these Terms & Conditions limits your right to seek remedies available to you under New Zealand consumer law.

23. Consumer Guarantees Act

Nothing in these Terms & Conditions is intended to exclude, restrict or modify your rights under the Consumer Guarantees Act 1993, where that Act applies.

The Consumer Guarantees Act provides protections for consumers purchasing goods and services from businesses, including requirements relating to acceptable quality, fitness for purpose, safety, durability and matching descriptions.

Where a product does not meet applicable consumer guarantees, you may be entitled to a remedy depending on the nature and seriousness of the problem.

24. Changes to These Terms

Marley & Bloom may update these Terms & Conditions from time to time.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after updated Terms & Conditions are published constitutes acceptance of the updated terms to the extent permitted by law.

25. Contact Us

If you have questions about these Terms & Conditions, an order, a product, or a potential issue with your purchase, please contact Marley & Bloom through the contact details provided on our website.

Marley & Bloom
Email: Info@marleyandbloom.co.nz

Marley & Bloom — Made for your moments, made for you.